Ahrefs is the keyword research tool with the best customer service.
Why?
1) Live chat
If you ever have a problem you can ask one of their real human beings for help.
Every SaaS tool should have a live chat for customer service, it’s just the easiest way for customers to solve their issues.
No contact forms to fill out or anything. You just type in what your problem is.
2) Great people
The people doing customer service have a positive upbeat attitude and are willing to go above and beyond to help.
Every interaction I’ve had with their reps has been positive.
3) Quick response times
They seem to be online all the time, so any time I’ve had a question they get back to me right away.
Instead of emailing back and forth I can have a conversation directly in their chat and get answers fast.