How Do I Contact Google?

Contacting Google is very simple. The main issue is that getting a reply back, or even a solution to your problem, is very complicated. It is critical to be aware all of your choices for getting a resolution with Google support. This article covers the top tactics for getting help from Google.

Google Contact Number & Google Contact Email

Google’s contact phone number is 1-866-246-6453 and their contact email is adwords-support@google.com, but please keep in mind you probably won’t get a reply to your question via these channels.

Are there any solutions? How do you contact Google?

The bad news is that if you are a normal Google user, you do not really have any options. This can be hard to believe, because Google is a multi billion dollar company. When it comes to Google, you and your searches are their product. This means that if one of Google’s billions of searchers has an problem, it’s not that important for Google. They don’t want to hire a support team and spend money to help searchers. Google has a philosophy of cookie cutter support documents and user run forums for doing their support. Instead of spending money on customer service, they focus on improving their technology, along with creating new products and services.

If you are an Advertiser on Google AdWords or a Business Owner with an “Google My Business” listing, there are escalation paths to help address your issues. We’ll explain those at the end of the article.

Why Is It So Hard To Contact Google Support?

Google has over 100 billion searches per month and the amount of customer service requests they receive is overwhelming. Imagine if just 1 out of every 1,000 users contacted Google one time each year, that’s more than 1.2 billion customer support inquiries every year, or 3,280,000 per day. Some people might say, ‘sure, but that’s just 136,000 support messages every hour’, which might be a possible for a business with Google’s billions of dollars.

We really don’t know. We realize this is not an simple problem; often times problems simply can’t be automatically solved at a large scale for consumers of free websites. At the same time the much smaller number of advertisers,  business owners or dedicated users definitely need some respect. These Google searchers enable Google to advertise and when they click on ads, they drive Google’s stock value higher and higher. These searchers need a better way to raise present their problems to Google.

How To Contact Google Support As A Business Owner

When you are a normal business owner trying to show up on Google, it’s still possible to receive help, it’s just unlikely. The best way to do this is to send a support message from Google.com. Follow the instructions below:

  1. Click through to support.google.com
  2. Scroll down to expand the list of icons to show the “Business” section
  3. Click on Google My Business or Google AdWords
  4. In the top right corner of the screen, click “contact” or “fix”
  5. Choose whichever options best describe your problem
  6. Many of the options are a “dead end” and won’t lead you to a contact form
  7. Click the “back arrow” and choose a different option if you don’t get a choice with a ‘contact us’ link
  8. You should see a contact form which asks for your contact information, and more details about your problem
  9. Fill out the form, and wait for a reply back

Notice that I specifically chose “Google My Business.” Google has no support channel for asking about the regular organic search listings.

In this example, to get to this contact form I chose “Verification” then “I request a post card more than 14 days ago” and then clicked the “contact us” that popped up:

How to Contact Google Support

How to Contact Google Support

PRO TIP: If you choose “advertise with Google” or “advertise my business” you are the most likely to get a contact form or a phone number that you can call. They even have live chat for advertisers

How To Contact Google Support If You Are An AdWords Advertiser

When you advertise on Google, you are much more likely to speak with a real customer service representative. Google makes the vast majority of their profits from business who pay Google to show up at the top of searches. When you see a little box with the word “Ad” inside next to a search results on Google.com you should know that a business will pay Google an advertising fee if you click on that listing.

As we explained here, Google is happy to speak with businesses who want to spend more money on advertising. The only other requests for support that will connect you with a Human are Google My Business or Google corporate. Google My Business is Google’s competitor to Yelp and other review websites. Google uses it to introduce business owners to their advertising products, therefore they do actually offer customer service for business owners who want to improve their business listings. Be prepared to be “sold to” because Google My Business support is trained to sell AdWords.

However, keep in mind that if you ask any questions about SEO, or ranking your business on the “free section” of Google, you will never get very specific advice. Google support will generally direct you to support documents which talk about best practices. They will almost avoid answering your questions about problems with your website and showing up on Google for free.

This means the best way to get an answer is through a Search Engine Optimization consultant. This means finding someone with proven experience in getting businesses to show up on Google.

If you’re reading this guide, you probably do not have a partner who can help, so plan to budget some money to solve your problem. The lack of real support for Google has created an entire industry of experts providing search engine consulting services for thousands of dollars to generate results.

Think about on how much revenue Google traffic generates, how crucial Google may be for your business, and how much work you already invested into building your website. Depending on those factors it can certainly make sense to spend money to solve problems with Google.

Logic Inbound is an search engine optimization agency that has generated millions of dollars for ecommerce companies, startups and multinational manufacturing organizations — among other clients.