How Do I Contact Google?

by | Nov 2, 2017 | Search Engine Optimization | 0 comments

Contacting Google is very simple. The main issue is that getting a reply back, or even a solution to your problem, is very complicated. It is critical to be aware all of your choices for getting a resolution with Google support. This article covers the top tactics for getting help from Google.

Google Contact Number & Google Contact Email

Google’s contact phone number is 1-866-246-6453 and their contact email is adwords-support@google.com, but please keep in mind you probably won’t get a reply to your question via these channels.

Are there any solutions? How do you contact Google?

The bad news is that if you are a normal Google user, you do not really have any options. This can be hard to believe, because Google is a multi billion dollar company. When it comes to Google, you and your searches are their product. This means that if one of Google’s billions of searchers has an problem, it’s not that important for Google. They don’t want to hire a support team and spend money to help searchers. Google has a philosophy of cookie cutter support documents and user run forums for doing their support. Instead of spending money on customer service, they focus on improving their technology, along with creating new products and services.

If you are an Advertiser on Google AdWords or a Business Owner with an “Google My Business” listing, there are escalation paths to help address your issues. We’ll explain those at the end of the article.

Why Is It So Hard To Contact Google Support?

Google has over 100 billion searches per month and the amount of customer service requests they receive is overwhelming. Imagine if just 1 out of every 1,000 users contacted Google one time each year, that’s more than 1.2 billion customer support inquiries every year, or 3,280,000 per day. Some people might say, ‘sure, but that’s just 136,000 support messages every hour’, which might be a possible for a business with Google’s billions of dollars.

We really don’t know. We realize this is not an simple problem; often times problems simply can’t be automatically solved at a large scale for consumers of free websites. At the same time the much smaller number of advertisers,  business owners or dedicated users definitely need some respect. These Google searchers enable Google to advertise and when they click on ads, they drive Google’s stock value higher and higher. These searchers need a better way to raise present their problems to Google.

How To Contact Google Support As A Business Owner

When you are a normal business owner trying to show up on Google, it’s still possible to receive help, it’s just unlikely. The best way to do this is to send a support message from Google.com. Follow the instructions below:

  1. Click through to support.google.com
  2. Scroll down to expand the list of icons to show the “Business” section
  3. Click on Google My Business or Google AdWords
  4. In the top right corner of the screen, click “contact” or “fix”
  5. Choose whichever options best describe your problem
  6. Many of the options are a “dead end” and won’t lead you to a contact form
  7. Click the “back arrow” and choose a different option if you don’t get a choice with a ‘contact us’ link
  8. You should see a contact form which asks for your contact information, and more details about your problem
  9. Fill out the form, and wait for a reply back

Notice that I specifically chose “Google My Business.” Google has no support channel for asking about the regular organic search listings.

In this example, to get to this contact form I chose “Verification” then “I request a post card more than 14 days ago” and then clicked the “contact us” that popped up:

How to Contact Google Support

How to Contact Google Support

PRO TIP: If you choose “advertise with Google” or “advertise my business” you are the most likely to get a contact form or a phone number that you can call. They even have live chat for advertisers

How To Contact Google Support If You Are An AdWords Advertiser

When you advertise on Google, you are much more likely to speak with a real customer service representative. Google makes the vast majority of their profits from business who pay Google to show up at the top of searches. When you see a little box with the word “Ad” inside next to a search results on Google.com you should know that a business will pay Google an advertising fee if you click on that listing.

As we explained here, Google is happy to speak with businesses who want to spend more money on advertising. The only other requests for support that will connect you with a Human are Google My Business or Google corporate. Google My Business is Google’s competitor to Yelp and other review websites. Google uses it to introduce business owners to their advertising products, therefore they do actually offer customer service for business owners who want to improve their business listings. Be prepared to be “sold to” because Google My Business support is trained to sell AdWords.

However, keep in mind that if you ask any questions about SEO, or ranking your business on the “free section” of Google, you will never get very specific advice. Google support will generally direct you to support documents which talk about best practices. They will almost avoid answering your questions about problems with your website and showing up on Google for free.

This means the best way to get an answer is through a Search Engine Optimization consultant. This means finding someone with proven experience in getting businesses to show up on Google.

If you’re reading this guide, you probably do not have a partner who can help, so plan to budget some money to solve your problem. The lack of real support for Google has created an entire industry of experts providing search engine consulting services for thousands of dollars to generate results.

Think about on how much revenue Google traffic generates, how crucial Google may be for your business, and how much work you already invested into building your website. Depending on those factors it can certainly make sense to spend money to solve problems with Google.

Logic Inbound is an search engine optimization agency that has generated millions of dollars for ecommerce companies, startups and multinational manufacturing organizations — among other clients.

Fill out our discovery form to learn what we can do for your business.

If you’re need an answer about Google immediately: please call us at (206) 800-7756 or contact us using Facebook messenger (click the icon in the bottom right of your screen)

 

Click Here to Book a Marketing Strategy Session

Best Ecommerce Platform for Your Business

Best Ecommerce Platform for Your Business

Shopify or BigCommerce? Wix or Volusion? We compare some of the most popular hosted ecommerce platforms and give our recommendation ones that provide great value to small businesses.

How to Increase Your Customer Lifetime Value with Email Marketing

How to Increase Your Customer Lifetime Value with Email Marketing

There are businesses that spend all their money and resources on acquiring new customers, and there are ones that focus on retaining their existing customers as well. Growing your business by acquiring new customers exclusively is an expensive proposition. Customer...

Hunter.io Review

Hunter.io Review

We do a significant amount of outreach everyday here at Logic Inbound, so I’m always on the lookout for tools that will make that a little easier. Being a digital marketing agency focused on healthcare clients, we reach out to hundreds of doctors every month, and with...

7 Etsy SEO Tips to Help Your Products Get Found Quickly

7 Etsy SEO Tips to Help Your Products Get Found Quickly

You've probably heard about SEO before, and if you're reading this article, chances are you know its benefits and application. But, do you know how to effectively apply an SEO strategy to your Etsy shop? Well, not everyone does, and we are here to change this! A good...

WooCommerce Plugins: Free, Premium, Best, and Top Plugins

With thousands of plugins to choose from, WooCommerce users certainly have no shortage of options. But which plugins are the best? Which plugins should every WooCommerce site have? In this roundup, we list the essential WooCommerce plugins – both free and paid – that every Woo site owner should have.

WordPress SEO Guide

Many e-commerce businesses these days are running on WordPress. While WordPress started out as a simple way to make a basic blog or website, it has evolved into an important platform for e-commerce businesses to run and operate. WordPress is interesting because of the...

Shopify Support

Find out where Shopify’s support begins and ends.

10 Must-Have Features for a Website to Kick-Off Your Small Business

Written by Katherine Crayon, copywriter reporting on tech news and all aspects of the web design industry. Anyone looking for more inspirational posts, tips and advice or simply the latest industry news, meet her in person on G+ and Twitter. It's difficult for small...

How To Find Instagram Influencers | Who Has the Most?

Learn how to become an Instagram influencer and how to use other influencers to promote your products and business.

Wix vs WordPress: Building Your Website on the Right Platform

Wix vs WordPress, a comparison guide to help you choose the right e-commerce platform for your business.

Hunter.io Review

We do a significant amount of outreach everyday here at Logic Inbound, so I’m always on the lookout for tools that will make that a little easier. Being a digital marketing agency focused on healthcare clients, we reach out to hundreds of doctors every month, and with...

“Reviews from the Web” — Google now shows reviews from facebook and other websites in search results

Learn what the Google ‘Knowledge Panel’ can do for your business, and how to use it to get even more business.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Shopify Pricing – Shopify Price Plans Explained

We compare Shopify price plans and discuss in detail what they have to offer in terms of features and value to the user.

Shopify Apps – Best Premium and Free Apps to Help You Expand Your eCommerce Business

Shopify comes with a powerful set of features to help you create a professional online store. But in order to truly take advantage of the platform, you need to integrate some Shopify Apps into your store. Read on to find out our picks for the best and essential apps for your Shopify store.

Best 13 WooCommerce Themes for Building Awesome Online Stores

There are thousands of WooCommerce themes available today, but not all of them are created equal. We have chosen some of the most beautiful themes available for a variety of ecommerce niches. Find out the best responsive WooCommerce themes for any budget in our extensive roundup.

2018 Digital Marketing Statistics and Trends

Learn about the latest and greatest digital marketing trends with our comprehensive guide.

How to Increase Your Customer Lifetime Value with Email Marketing

There are businesses that spend all their money and resources on acquiring new customers, and there are ones that focus on retaining their existing customers as well. Growing your business by acquiring new customers exclusively is an expensive proposition. Customer...

These 5 Essentials Will Take Your Mobile Marketing From Good To Mind-Blowing

There are over 3.8 billion unique mobile phone users in the world, and in places like China, 98% of internet users browse the web via their mobile devices. Any successful marketing strategy will have to take this reality into account in order to be successful in this...

Awesome LinkedIn Headline Examples from LinkedIn’s Most Viral Influencers

Learn how to create LinkedIn headlines that help you stand out from the crowd.

Cheapest International Shipping

David McCary from APC Logistics breaks down the cheapest international shipping options, and what you give up for low pricing.