How Do I Contact Instagram?

by | Oct 25, 2017 | e-Commerce, Social Media Advertising | 72 comments

Contacting Instagram is easy to do. The problem is that receiving a response back, let alone a resolution to your issue, is very difficult. It’s important to know all of your options for making progress with Instagram support. This article covers the best strategies for getting the help you need.



Instagram Contact Number & Instagram Contact Email

Instagram’s contact phone number is 650-543-4800 and their contact email is support@instagram.com, but please note it’s highly likely you won’t receive a response to your inquiry via these channels.

What Are My Options?

Unfortunately, if you’re a normal Instagram user, your options are relatively limited to the official channels. I know that’s hard to hear, but it’s the unfortunate economics of a free app. You and your attention are the product. That means if one of Instagram’s 700 million “products” has an issue, it’s not a high priority problem. They won’t spend hundreds of dollars trying to fix it. It’s smarter for Instagram to simply ignore that issue and work on a new money-making product instead.

If you’re an influencer or a content creator with more than tens of thousands of followers, there are unofficial escalation paths with varying degrees of success. We’ll cover some of those at the end.

Why Is It So Difficult To Contact Instagram Support?

Instagram has over 700 million users and the number of support requests they receive is staggering. If only 1 in every 100 users contacts Instagram once per year, that is still over 7 million support requests a year, or 18,000 per day. Now some of you may be thinking, ‘well that’s only 700 support requests per hour’, which should be a possibility for a company with Facebook’s resources.

We’re honestly not sure. We understand it’s not an easy issue; sometimes non-automatable problems simply can’t be fixed at a large scale for consumers of free apps, but at the same time the much smaller slice of influencers and content creators with tens or hundreds of thousands of followers certainly deserve some attention. These Instagram users keep the masses using Instagram and drive Facebook’s stock price up and to the right. They deserve to have a better path for escalating support issues to Instagram.




How To Contact Instagram Support As A Normal User

If you’re a normal Instagram user, it’s still possible to receive help, it’s just less likely. Your best bet is to submit a support request from Instagram.com. Follow the instructions below:

  1. Click through to Instagram.com
  2. Scroll down to bottom of Instagram.com and click Support
  3. In the left-hand menu, click Privacy and Safety Center
  4. Click Report Something
  5. Click on the type of issue you’re experiencing
  6. Look for a link that says report it
  7. Each issue has a unique form to fill out

How To Contact Instagram Support If You’re An Influencer

As an influencer, you are likely to be targeted for attack. It will most likely be an attempt to take control of your account for monetization, or to steal your name, probably to sell it. If you hang out in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.

As we covered above, Instagram does not have an official escalation path specifically for influencers. Your escalation attempts through the standard channels are going to get lumped alongside the thousands of users with no profile picture and 0 followers submitting requests.

This means your best bet is through the murky unofficial channels. These consist of finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, such as an employee at a large advertising partner.

If you’re reading this article, it’s likely you don’t have a friend who can help, so be prepared to spend some money. The lack of official support has created a gray market of employees providing unofficial Instagram support services for thousands of dollars depending on the task.

Depending on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can definitely still make sense to spend a lot to reclaim your account.



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72 Comments

  1. Allan Love

    Hey there,

    I’m trying to promote a post, but every time I click on the “Promote” button, instagram takes me to a blank page. I have my account on bussiness mode. My account name is “love.allan”. This has never happened before. Why is this happening.

    • Logic Inbound

      Never had any experience with promote button problems Allan. Besides contacting instagram by using the information above, perhaps try and reinstall your app?

      • Dee

        log out of your account and log back in. then set it up to share with Facebook again. Your promote button should come right back up. Had the same problem today and this is how I fixed it.

  2. Devylnne

    I want somebody to block Brandon watkins off of intergram because I am sick and tired of seeing pictures with him and another girl

    • Logic Inbound

      Hey Devylnne,
      To block someone on instagram simply go to their account page and on the top right you’ll see three vertical dots. Once you hit that button you’ll see block pop up.

  3. help desk support

    It’s a pity you don’t have a donate button! I’d certainly donate to this superb blog!
    I suppose for now i’ll settle for bookmarking and adding your RSS feed to
    my Google account. I look forward to brand
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  4. Liliana Parker

    when i try to log into instagram it says an error. the app crashed for me and logged me out. What should i do? i am able to log in on my computer but not my phone.

    • Logic Inbound

      Try reinstalling and updating the app.

  5. Alsie

    I have forgotten my Instagram password

    • Logic Inbound

      Hey Alsie,

      You can reset the password by using your email address, phone number or Facebook account google a youtube video.

  6. Danni

    Hi I can’t log in to my account please help I think I’ve been hacked my account username is danni_b26

    • Logic Inbound

      Try contacting instagram and not us, we can’t help Danni.

  7. Bianca Nunes

    Want to use gifs and word stickers in portugues and do not have them everyone haves it but me that’s not fair fix my account please

    • Logic Inbound

      Hey Bianca. Sorry we don’t have a lot of experience with sticker errors, try reinstalling the app on your phone.

  8. Sherry

    How do I retrieve messages from someone who has blocked me? This person was harassing me, and they blocked me and the messages disappeared?

    • Logic Inbound

      We apologize, but you’ll have to contact instagram for that one, chances are the messages are gone.

  9. Ryan.noakes_

    I’m having issues with my bio and editing picture I’ve tried everything download then undownload it, turn my phone off, login on the internet, login and log out and it will not work please help!!!!

    • Logic Inbound

      Hey Ryan, at this point if you reinstalled and updated the app the best thing to do is contact instagram. Have you tried logging into your account from another phone? Maybe it’s your account you’ll have to redo.

  10. Lani

    I’m not receiving my verification code text message what can I do some people said wait 24 hours and try again, what if it doesn’t work then?

    • Logic Inbound

      Hey Lani try reinstalling the app looks like that’s a bug.

  11. Samson

    This is serious, i would like help! So I forgot my password to the account SamsonHD1 so I clicked forget password and changed it and the next day I switched to my other insta and later wanted to come to samson hd1 but couldn’t it says couldn’t be logged

    Please help

    Please help

    Please help

  12. Jason C

    I lost access to my account when switching phones. I have sent support what they requested which was a photo of myself holding a clean sheet of paper with my full name and username. Haven’t heard back from them yet.

  13. Ryan.noakes_

    Yes I have tried and still will not work sadly 🙁

    • Logic Inbound

      Tough Ryan, try contacting instagram directly.

  14. Aleksandra

    Hey Logic Inbound!

    I have been blocked from following other people on IG for days now. I honestly don’t get why as i am not spamming or posting anything that’s outside IG policy.
    Every time I want to follow someone it gives me the note that says “Action Blocked. This Action was blocked, please try again later. We restrict certain content and actions to protect our community. Tell us if we made a mistake.” Then there’s an OK and Report Problem option. I’ve reported it 50x so far.

    I hhope you can help me!

    Thanks in advance!

  15. Aleksandra

    Hey Logic Inbound!

    I have been blocked from following other people on IG for days now. I honestly don’t get why as i am not spamming or posting anything that’s outside IG policy.
    Every time I want to follow someone it gives me the note that says “Action Blocked. This Action was blocked, please try again later. We restrict certain content and actions to protect our community. Tell us if we made a mistake.” Then there’s an OK and Report Problem option. I’ve reported it 50x so far.

    I hope you can help me!

    Thanks in advance!

    • Logic Inbound

      Hey Aleksandra,

      It sounds like either Instagram has you on a ban list for some reason or you’ve reached a follow limit and followed too many people. Another option is reinstalling the app.

  16. Chandra Giambrone

    I am currently blocked from commenting from my Instagram.

  17. Alexis Jordan

    Hi I can not get in to my Instagran and I have tried every single person I could think of and every time I put in my username or my email it goes to the email that I don’t have any more tiles wondering if you guys give me my password.

  18. Hana Brown

    Hi I keep logging into my Instagram and it keeps saying that there was a problem with my request. I know it’s the right password an username what do I do I have tried uninstalling an Everything.

  19. Tiffany

    My account was hacked and I was logged out. How do I report my account as hacked? It’s someone else running with my account, using my pictures and posing as someone else. Her name is “Leanne Pridgen”

    • Logic Inbound

      Hey Tiffany, you’ll have to contact instagram directly at the number above or email support for this.

  20. Tammy

    Every time I try to follow someone I receive an error message stating “action blocked” and we protect our community from…. etc I’ve reported it on numerous occasions and it still hasn’t been resolved. Can anyone help?

    • Logic Inbound

      Hey Tammy, sounds like you’re on a ban list of some sort. Try calling them.

  21. MamaBear

    Hello can you give me advice on how to stop an account that has 22k followers from bullying users. They post rude and disrespectful comments and then delete them once they know you’ve seen them. Recently they attacked my 7 month old daughters page calling her all kinds of names. When I responded, the admin stated my little amount of followers won’t affect what she’s doing because she has more followers. I tried reporting the page and blocking her but now she’s doing it to other users. What should I do?

    • Logic Inbound

      Hey MamaBear, an easy thing you can do is report the account. The more people that report this account the more likely instagram will be notified.

  22. Skylet

    Hi, it seems that someone had reported my account as a joke and it has been deactivated. I tried logging in and it didn’t work. I tried resetting the password and it told me that my username was inactive. Is there anyway of restoring it?

    • Logic Inbound

      You’ll have to call them directly Skylet sorry.

  23. Sara

    Do not have my E-mail to my Instagram. And, therefore, can not login or change it

    • Logic Inbound

      Try calling them Sara.

  24. Connor Bailey

    How can i contact instagram to reqest to take a account down. Very harmful to animals and assalting animals like dogs. The account is Skhwt09334621437

    • Logic Inbound

      Hey Connor, just report the account.

  25. Tony

    I used to be able to add 50-100 followers a day. Now when I attempt to follow 100 people the system doesn’t let me. Im down to following 25 per hour. Anyone know how to fix this?

    • Logic Inbound

      Hey Tony, that’s Instagrams follow limit looks like they changed them, looks like you followed too many people. Either you wait and they remove your limits or you’ve been put on a list and they won’t let you follow that many again for that account.

  26. Kayla .

    A couple days ago i got logged out of instagram i tried to log back in but it keeps saying “sorry there was a problem with your request “ i uninstalled it then reinstalled it and deactivated it . I can log in on the internet and everybody else phone expect of mines . I need help please

    • Logic Inbound

      Hey Kayla, it sounds like its not instagram, but your phone.

  27. Aamir

    Hello, somebody stole my Instagram account, changed the recovery number and recovery mail address. What should I do?

    • Logic Inbound

      hey Aamir you’ll have to call instagram directly at the number above.

  28. Rakshith gowda

    I can’t access my old account which was logined with Facebook. I deleted my new account and new I can’t connect with Facebook ..it’s is showing new account id ..

  29. D. Christopher Wilson

    I can upload photos on to instagram from my Iphone but not my PC, there is not + at the bottom of the page. Please advise me if you can.

    • Logic Inbound

      Hey Christopher,
      Instagram was built as an app for your phone. You can upload photos with other apps out there though, the Workaround platform lets you do that.

  30. b7ry

    I think my account is hacked. I can not log in. The account has not been changed by anything. The username is tabuk_b7ry. I have pictures in my account. My son, my car and my bot. Please help. Email: f_b7ry@hotmail.com

    • Logic Inbound

      Hello there try contacting instagram directly, sorry.

  31. b7ry

    I think my account is hacked. I can not log in. The account has not been changed by anything. The username is tabuk_b7ry. I have pictures in my account. My son, my car and my bot. Please help. Email: f_b7ry@hotmail.com thanky

  32. Carla

    Once you log out of Instagram , it won’t let you log in , this happen to my friends and I . It says “sorry please try again” none of our passwords changed either .

    • Logic Inbound

      Hey Carla, you should try contacting them.

  33. kim

    I am the manager for a business account that has 12k followers. Recently someone decided to “buy” us likes on our photos which is beyond aggravating. We have no idea who did this, but our most recent photo now has over 2,000 likes from robots, totally throwing off our organic engagement. How can I report this? What should I do? I had to switch our profile back to a personal account to make it private in order to stop the liking.

    • Logic Inbound

      Hey Kim…this is a rare problem, tricky to solve…The simple solution would be to delete that photo and reupload it. Buying fake followers and fake likes for people is unfortunately very cheap, but it costs people time and money so it should be temporary.

  34. Jacqui morran

    I was talking to a guy on Instagram l thought l was in a relationship with he turned out to be a fake l got rid of my half of the conversation by deleting it but l can’t remove his and my name and pictures are still connected to him l want his side of the conversion deleted as soon as possible please help me.

    • Logic Inbound

      Hey Jacqui tough to hear, try contacting them directly with the info provided above.

  35. Gozde

    Hi , my account had 200k followers and it is hacked, they changed every information such as my email address&phone number etc. I try to reach to Instagram but i keep getting Fishing Emails too. What should i do?

    • Logic Inbound

      Tough to hear Gozde, try replying to them…

  36. Jessica

    Hey!

    I’m trying to add swipe up links on my IG stories .. I’ve done some research and it looks like the account has to be verified to do so. Any ideas on how to get this working? Or how do I get my account verified?

  37. Kelsey

    Hi , my boyfriend has an old Instagram he no longer uses and wants it deleting he can’t remember the email or password for this how could he get it deleted ?

  38. yaara

    hello,
    i bought a new phone and unable to reset my password and login again please help me, i just dont get the emails from them…

  39. Candice

    I need so HELP.

    I just want to switch between different accounts.
    I have tried all the troubleshooting, but the buttons that appear on the help desk and on my phone are different

  40. Adam

    I deserve a blue tick on my profile how come I haven’t received one yet?

    • Logic Inbound

      hey Adam, depends on why you think you deserve one. Read our how to get verified article to learn more.

  41. Russ

    Hey, what should i do if my account been hacked: user name and email, my posts gone. Anything/anybody?

    • Logic Inbound

      If your account has been hacked you’ll have to do a lot of work sadly to get it back and will need to contact them. See if you have any password recovery or know anyone on the inside. You might not be able to get it back.

  42. matt

    I’d like to contact instagram just to let them know that the new algorithm is killing the engagement and the fact that your posts can easily get shadow banned drives me nuts. There’s no way you can get discovered if you don’t use hashtags and if I’m sticking with a niche, it’s obvious that I have to use hashtags that people follow… I’m so pissed. Instagram has become so freaking LIMITING. I hate that.

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