72 Comments

  1. Allan Love
    January 18, 2018 @ 2:28 pm

    Hey there,

    I’m trying to promote a post, but every time I click on the “Promote” button, instagram takes me to a blank page. I have my account on bussiness mode. My account name is “love.allan”. This has never happened before. Why is this happening.

    • Logic Inbound
      January 30, 2018 @ 5:40 pm

      Never had any experience with promote button problems Allan. Besides contacting instagram by using the information above, perhaps try and reinstall your app?

      • Dee
        February 11, 2018 @ 1:18 pm

        log out of your account and log back in. then set it up to share with Facebook again. Your promote button should come right back up. Had the same problem today and this is how I fixed it.

  2. Devylnne
    January 24, 2018 @ 8:14 am

    I want somebody to block Brandon watkins off of intergram because I am sick and tired of seeing pictures with him and another girl

    • Logic Inbound
      January 30, 2018 @ 5:41 pm

      Hey Devylnne,
      To block someone on instagram simply go to their account page and on the top right you’ll see three vertical dots. Once you hit that button you’ll see block pop up.

  3. help desk support
    January 25, 2018 @ 11:45 pm

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  4. Liliana Parker
    January 28, 2018 @ 1:33 am

    when i try to log into instagram it says an error. the app crashed for me and logged me out. What should i do? i am able to log in on my computer but not my phone.

    • Logic Inbound
      January 30, 2018 @ 5:41 pm

      Try reinstalling and updating the app.

  5. Alsie
    January 29, 2018 @ 11:13 am

    I have forgotten my Instagram password

    • Logic Inbound
      January 30, 2018 @ 5:43 pm

      Hey Alsie,

      You can reset the password by using your email address, phone number or Facebook account google a youtube video.

  6. Danni
    January 29, 2018 @ 2:13 pm

    Hi I can’t log in to my account please help I think I’ve been hacked my account username is danni_b26

    • Logic Inbound
      January 31, 2018 @ 3:53 pm

      Try contacting instagram and not us, we can’t help Danni.

  7. Bianca Nunes
    January 29, 2018 @ 9:58 pm

    Want to use gifs and word stickers in portugues and do not have them everyone haves it but me that’s not fair fix my account please

    • Logic Inbound
      January 30, 2018 @ 5:39 pm

      Hey Bianca. Sorry we don’t have a lot of experience with sticker errors, try reinstalling the app on your phone.

  8. Sherry
    January 31, 2018 @ 7:22 am

    How do I retrieve messages from someone who has blocked me? This person was harassing me, and they blocked me and the messages disappeared?

    • Logic Inbound
      January 31, 2018 @ 3:50 pm

      We apologize, but you’ll have to contact instagram for that one, chances are the messages are gone.

  9. Ryan.noakes_
    January 31, 2018 @ 2:28 pm

    I’m having issues with my bio and editing picture I’ve tried everything download then undownload it, turn my phone off, login on the internet, login and log out and it will not work please help!!!!

    • Logic Inbound
      January 31, 2018 @ 3:48 pm

      Hey Ryan, at this point if you reinstalled and updated the app the best thing to do is contact instagram. Have you tried logging into your account from another phone? Maybe it’s your account you’ll have to redo.

  10. Lani
    February 1, 2018 @ 3:29 am

    I’m not receiving my verification code text message what can I do some people said wait 24 hours and try again, what if it doesn’t work then?

    • Logic Inbound
      March 9, 2018 @ 1:12 pm

      Hey Lani try reinstalling the app looks like that’s a bug.

  11. Samson
    February 1, 2018 @ 5:06 am

    This is serious, i would like help! So I forgot my password to the account SamsonHD1 so I clicked forget password and changed it and the next day I switched to my other insta and later wanted to come to samson hd1 but couldn’t it says couldn’t be logged

    Please help

    Please help

    Please help

  12. Jason C
    February 1, 2018 @ 11:09 am

    I lost access to my account when switching phones. I have sent support what they requested which was a photo of myself holding a clean sheet of paper with my full name and username. Haven’t heard back from them yet.

  13. Ryan.noakes_
    February 1, 2018 @ 1:07 pm

    Yes I have tried and still will not work sadly 🙁

    • Logic Inbound
      February 1, 2018 @ 2:23 pm

      Tough Ryan, try contacting instagram directly.

  14. Aleksandra
    February 3, 2018 @ 10:06 am

    Hey Logic Inbound!

    I have been blocked from following other people on IG for days now. I honestly don’t get why as i am not spamming or posting anything that’s outside IG policy.
    Every time I want to follow someone it gives me the note that says “Action Blocked. This Action was blocked, please try again later. We restrict certain content and actions to protect our community. Tell us if we made a mistake.” Then there’s an OK and Report Problem option. I’ve reported it 50x so far.

    I hhope you can help me!

    Thanks in advance!

  15. Aleksandra
    February 3, 2018 @ 10:07 am

    Hey Logic Inbound!

    I have been blocked from following other people on IG for days now. I honestly don’t get why as i am not spamming or posting anything that’s outside IG policy.
    Every time I want to follow someone it gives me the note that says “Action Blocked. This Action was blocked, please try again later. We restrict certain content and actions to protect our community. Tell us if we made a mistake.” Then there’s an OK and Report Problem option. I’ve reported it 50x so far.

    I hope you can help me!

    Thanks in advance!

    • Logic Inbound
      March 9, 2018 @ 1:11 pm

      Hey Aleksandra,

      It sounds like either Instagram has you on a ban list for some reason or you’ve reached a follow limit and followed too many people. Another option is reinstalling the app.

  16. Chandra Giambrone
    February 3, 2018 @ 7:29 pm

    I am currently blocked from commenting from my Instagram.

  17. Alexis Jordan
    February 3, 2018 @ 8:18 pm

    Hi I can not get in to my Instagran and I have tried every single person I could think of and every time I put in my username or my email it goes to the email that I don’t have any more tiles wondering if you guys give me my password.

  18. Hana Brown
    February 4, 2018 @ 6:31 am

    Hi I keep logging into my Instagram and it keeps saying that there was a problem with my request. I know it’s the right password an username what do I do I have tried uninstalling an Everything.

  19. Tiffany
    February 4, 2018 @ 9:15 am

    My account was hacked and I was logged out. How do I report my account as hacked? It’s someone else running with my account, using my pictures and posing as someone else. Her name is “Leanne Pridgen”

    • Logic Inbound
      March 9, 2018 @ 1:21 pm

      Hey Tiffany, you’ll have to contact instagram directly at the number above or email support for this.

  20. Tammy
    February 4, 2018 @ 2:49 pm

    Every time I try to follow someone I receive an error message stating “action blocked” and we protect our community from…. etc I’ve reported it on numerous occasions and it still hasn’t been resolved. Can anyone help?

    • Logic Inbound
      March 9, 2018 @ 1:09 pm

      Hey Tammy, sounds like you’re on a ban list of some sort. Try calling them.

  21. MamaBear
    February 5, 2018 @ 5:43 am

    Hello can you give me advice on how to stop an account that has 22k followers from bullying users. They post rude and disrespectful comments and then delete them once they know you’ve seen them. Recently they attacked my 7 month old daughters page calling her all kinds of names. When I responded, the admin stated my little amount of followers won’t affect what she’s doing because she has more followers. I tried reporting the page and blocking her but now she’s doing it to other users. What should I do?

    • Logic Inbound
      March 9, 2018 @ 1:09 pm

      Hey MamaBear, an easy thing you can do is report the account. The more people that report this account the more likely instagram will be notified.

  22. Skylet
    February 6, 2018 @ 8:57 am

    Hi, it seems that someone had reported my account as a joke and it has been deactivated. I tried logging in and it didn’t work. I tried resetting the password and it told me that my username was inactive. Is there anyway of restoring it?

    • Logic Inbound
      March 9, 2018 @ 1:08 pm

      You’ll have to call them directly Skylet sorry.

  23. Sara
    February 6, 2018 @ 10:15 am

    Do not have my E-mail to my Instagram. And, therefore, can not login or change it

    • Logic Inbound
      March 9, 2018 @ 1:08 pm

      Try calling them Sara.

  24. Connor Bailey
    February 6, 2018 @ 7:41 pm

    How can i contact instagram to reqest to take a account down. Very harmful to animals and assalting animals like dogs. The account is Skhwt09334621437

    • Logic Inbound
      March 9, 2018 @ 1:06 pm

      Hey Connor, just report the account.

  25. Tony
    February 8, 2018 @ 4:26 am

    I used to be able to add 50-100 followers a day. Now when I attempt to follow 100 people the system doesn’t let me. Im down to following 25 per hour. Anyone know how to fix this?

    • Logic Inbound
      March 9, 2018 @ 1:06 pm

      Hey Tony, that’s Instagrams follow limit looks like they changed them, looks like you followed too many people. Either you wait and they remove your limits or you’ve been put on a list and they won’t let you follow that many again for that account.

  26. Kayla .
    February 9, 2018 @ 8:16 am

    A couple days ago i got logged out of instagram i tried to log back in but it keeps saying “sorry there was a problem with your request “ i uninstalled it then reinstalled it and deactivated it . I can log in on the internet and everybody else phone expect of mines . I need help please

    • Logic Inbound
      March 9, 2018 @ 1:04 pm

      Hey Kayla, it sounds like its not instagram, but your phone.

  27. Aamir
    February 11, 2018 @ 5:57 am

    Hello, somebody stole my Instagram account, changed the recovery number and recovery mail address. What should I do?

    • Logic Inbound
      March 9, 2018 @ 1:05 pm

      hey Aamir you’ll have to call instagram directly at the number above.

  28. Rakshith gowda
    February 11, 2018 @ 7:44 am

    I can’t access my old account which was logined with Facebook. I deleted my new account and new I can’t connect with Facebook ..it’s is showing new account id ..

  29. D. Christopher Wilson
    February 11, 2018 @ 2:39 pm

    I can upload photos on to instagram from my Iphone but not my PC, there is not + at the bottom of the page. Please advise me if you can.

    • Logic Inbound
      March 9, 2018 @ 1:20 pm

      Hey Christopher,
      Instagram was built as an app for your phone. You can upload photos with other apps out there though, the Workaround platform lets you do that.

  30. b7ry
    February 11, 2018 @ 7:01 pm

    I think my account is hacked. I can not log in. The account has not been changed by anything. The username is tabuk_b7ry. I have pictures in my account. My son, my car and my bot. Please help. Email: [email protected]

    • Logic Inbound
      March 9, 2018 @ 1:03 pm

      Hello there try contacting instagram directly, sorry.

  31. b7ry
    February 11, 2018 @ 7:03 pm

    I think my account is hacked. I can not log in. The account has not been changed by anything. The username is tabuk_b7ry. I have pictures in my account. My son, my car and my bot. Please help. Email: [email protected] thanky

  32. Carla
    February 12, 2018 @ 6:48 am

    Once you log out of Instagram , it won’t let you log in , this happen to my friends and I . It says “sorry please try again” none of our passwords changed either .

    • Logic Inbound
      March 9, 2018 @ 1:03 pm

      Hey Carla, you should try contacting them.

  33. kim
    February 12, 2018 @ 1:58 pm

    I am the manager for a business account that has 12k followers. Recently someone decided to “buy” us likes on our photos which is beyond aggravating. We have no idea who did this, but our most recent photo now has over 2,000 likes from robots, totally throwing off our organic engagement. How can I report this? What should I do? I had to switch our profile back to a personal account to make it private in order to stop the liking.

    • Logic Inbound
      March 9, 2018 @ 1:17 pm

      Hey Kim…this is a rare problem, tricky to solve…The simple solution would be to delete that photo and reupload it. Buying fake followers and fake likes for people is unfortunately very cheap, but it costs people time and money so it should be temporary.

  34. Jacqui morran
    February 13, 2018 @ 12:50 pm

    I was talking to a guy on Instagram l thought l was in a relationship with he turned out to be a fake l got rid of my half of the conversation by deleting it but l can’t remove his and my name and pictures are still connected to him l want his side of the conversion deleted as soon as possible please help me.

    • Logic Inbound
      March 9, 2018 @ 12:58 pm

      Hey Jacqui tough to hear, try contacting them directly with the info provided above.

  35. Gozde
    February 13, 2018 @ 2:58 pm

    Hi , my account had 200k followers and it is hacked, they changed every information such as my email address&phone number etc. I try to reach to Instagram but i keep getting Fishing Emails too. What should i do?

    • Logic Inbound
      March 9, 2018 @ 12:52 pm

      Tough to hear Gozde, try replying to them…

  36. Jessica
    February 14, 2018 @ 2:50 pm

    Hey!

    I’m trying to add swipe up links on my IG stories .. I’ve done some research and it looks like the account has to be verified to do so. Any ideas on how to get this working? Or how do I get my account verified?

  37. Kelsey
    February 15, 2018 @ 2:58 am

    Hi , my boyfriend has an old Instagram he no longer uses and wants it deleting he can’t remember the email or password for this how could he get it deleted ?

  38. yaara
    February 16, 2018 @ 1:11 am

    hello,
    i bought a new phone and unable to reset my password and login again please help me, i just dont get the emails from them…

  39. Candice
    February 16, 2018 @ 9:08 am

    I need so HELP.

    I just want to switch between different accounts.
    I have tried all the troubleshooting, but the buttons that appear on the help desk and on my phone are different

  40. Adam
    February 16, 2018 @ 3:58 pm

    I deserve a blue tick on my profile how come I haven’t received one yet?

    • Logic Inbound
      February 21, 2018 @ 9:02 pm

      hey Adam, depends on why you think you deserve one. Read our how to get verified article to learn more.

  41. Russ
    February 17, 2018 @ 9:50 am

    Hey, what should i do if my account been hacked: user name and email, my posts gone. Anything/anybody?

    • Logic Inbound
      February 21, 2018 @ 8:52 pm

      If your account has been hacked you’ll have to do a lot of work sadly to get it back and will need to contact them. See if you have any password recovery or know anyone on the inside. You might not be able to get it back.

  42. matt
    February 18, 2018 @ 7:21 am

    I’d like to contact instagram just to let them know that the new algorithm is killing the engagement and the fact that your posts can easily get shadow banned drives me nuts. There’s no way you can get discovered if you don’t use hashtags and if I’m sticking with a niche, it’s obvious that I have to use hashtags that people follow… I’m so pissed. Instagram has become so freaking LIMITING. I hate that.

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